Waterside Medical Centre

Patient Survey 2014/15

Following patient feedback and in consultation with our patient participation group the practice has revised its appointments system to offer an improved service to patients calling for an appointment.

If you are unwell and need to see a doctor the same day we ask that you contact us between 8am and 10am so that we have time to fit you in with our duty doctor. You will not routinely be offered a choice of doctor if you are unwell and need to be seen the same day.

If you have a routine problem and wish to see your usual doctor we ask that you contact us after 10am. By calling after 10am this allows us more time to understand your condition and book you in with the doctor or nurse of your choice. It also allows the practice to spread out the demand placed upon our reception team by dealing with patients who have more immediate medical problems that need to be dealt with on the day first thing at a separate time to those who require routine appointments with their usual doctor or nurse.

The telephone number for appointments is 01926 428321.

In person

You can visit the surgery and book an appointment in person between 8am and 6.30pm

Our appointment system in detail

Duty Doctor for 'on the day appointments'

The practice operates a 'duty doctor' system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day. We respectfully ask that patients carefully consider their symptoms when requesting one of these appointments and consider "do I need to see a doctor with this?" so we have enough appointments for patients who are acutely unwell and need to see a doctor the same day.

Please remember that doctors do not prescribe antibiotics for viral illnesses such as coughs and colds and over the counter remedies are often most appropriate. Please try and avoid attending surgery with mild, self-limiting illnesses.

NHS choices provide a useful Symptom Checker on their website which can be found at https://www.nhs.uk/symptomcheckers/pages/symptoms.aspx and we also have a Self Care guide on our website at http://www.watersidemc.nhs.uk/selfcare.asp

Routine appointments

Each doctor working at the practice offers routine appointments available to book up to four weeks in advance with fresh appointments releasing each day to ensure continued availability.

Please be aware that routine appointments are subject to demand and individual doctor availability. We will always do our very best to find you an appointment that suits your needs.

Do I need to see a GP, a nurse, a pharmacist or could a practice receptionist or secretary help?

At any GP surgery the most finite, valuable resource is a doctor's appointment and we want to try and preserve these for patients who need them and who would benefit from the additional clinical expertise and skills our doctors have to offer.

We ask that patients carefully consider 'do I need to see a doctor for this?'. We have three highly skilled nurse specialists working at the practice who are able to help with many routine matters especially those related to long term conditions such as asthma, COPD, diabetes and heart disease as they specialise in these areas.

The practice secretary is able to help with all queries related to hospital referrals and reception staff are able to help with any prescription related queries. We ask that you call between 10am-2pm to speak to the practice secretary or prescriptions clerk.

We have a comprehensive self-help section available from our website homepage that includes details about how you can solve common problems for yourself with detailed resources available to download for most common conditions. Your local pharmacist can also help with more detailed advice if required.

NHS 111 are available 24 hours a day 7 days a week on 111 for medical advice.

Online Appointments